Return & Cancellations

Returns & Exchanges

Returns and exchanges can be requested within 48 hours of delivery.

To be eligible for a return or exchange, the product must be unused, unwashed, and in its original condition, with all tags and packaging intact.

Products that have been worn, washed, altered, or damaged after delivery will not be eligible for return or exchange.

Damaged, Defective or Incorrect Products

In case of a damaged, defective, or incorrect product, the issue must be reported within 48 hours of delivery, along with the order number and clear photographs of the product.

Return & Exchange Process

Return or exchange requests must be submitted within 48 hours of delivery through the official SWASHIV email address, mentioning the order number and reason for the request.

Returns will be accepted only after verification and approval. Products must not be shipped back without return authorization.

Refunds

Refunds for eligible returns will be initiated after the returned product has been received and inspected.

The refund will be processed through the original payment method or an applicable alternative method. The time taken for the amount to reflect may vary depending on the bank or payment provider.

Order Cancellations

Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation requests may not be accepted.

Non-Returnable Items

Products that are used, washed, altered, damaged after delivery, or returned without their original tags and packaging are not eligible for returns or exchanges.